- Ceramic 11oz mug
This beautiful ceramic mug is perfect for any event of the day. Your morning coffee, a hot chocolate, or any other hot beverage you enjoy. The mug is glossy white
- Dishwasher and microwave safe
Packaging
Mugs are shipped in sturdy packaging with double walls for added protection whilst your mugs are in transit.
Packaging for mugs might vary from country to country. The picture is just an example of the packaging used for this product.
How long will my order take to arrive?
Fulfillment Time + Shipping time = Delivery Time
Most packages are delivered 72 hours after the order has been placed and confirmed.
- Fulfillment Time for Mugs: 2-3 days
- Shipping Time for Mugs: 2 -3 days
Return / Refund Policy
- Return Policy
We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
- Defective or damaged products
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product. Should you want to submit a new order, we will cover the costs of the new order.
- Lost Orders Policy
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.
- Returned to Sender Policy
For these cases, get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order, Then you may place a new order (you will still have to pay for the shipping costs).
- Wrong Address
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
- Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
- Unclaimed
If you are not able to receive your order at the address, the shipments may be available for pick up at your local post office or carrier pick up point. Shipments that go unclaimed may be returned to the sender. For these cases, get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order, Then you may place a new order(you will still have to pay for the shipping costs).
